Principal, Business Operations(Pro)

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The Team

Founded in 2011, Kraken is one of the world’s longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional client.

The Opportunity

• Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities.
• Lead and deliver cross-functional projects that don’t fit neatly into a single team but are critical to Pro’s success.
• Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early.
• Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives.
• Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure — from early concept through initial execution.
• Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility.
• Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through.
• Identify bottlenecks in how we operate and propose improvements that help the team scale more efficiently.
• Use business intelligence and data to support PMs and leadership across Pro, cutting through competing priorities and surface the best opportunities.
• Partner with Compliance and Legal teams to find ways to improve product experience.

What You Bring

• 5–7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact.
• Strong project management skills — you can bring structure to ambiguity and drive initiatives from 0 → 1.
• Comfortable with data: you can interpret dashboards, KPIs, and financial/operational metrics to drive insight.
• Excellent communicator who can adapt across audiences — from execs to cross-functional ICs.
• Highly organized, detail-driven, and biased toward follow-through and execution.
• Self-starter who doesn’t wait for instructions — you create the roadmap when one doesn’t exist.
• Experience collaborating across product, engineering, compliance, legal, finance, and marketing.
• Belief in Kraken’s mission to accelerate financial freedom and inclusion through crypto.