UX Researcher

Job Overview

At Fedi, our mission is simple but bold: to empower humanity with freedom technology. To do that, we need to deeply understand how people live, connect, and solve problems — not just in theory, but in practice.

As our UX Researcher, you’ll sit at the intersection of research, analytics, and strategy. You’ll gather insights from data, conversations, and real-world observations, then turn them into clear guidance for the product team. One day you might be analyzing NPS results, the next running interviews or mapping user journeys.

This role is for someone who can spot patterns, tell the story behind the numbers, and influence product decisions that matter to communities around the world. If that sounds like you, we’d love to meet you.

Key Responsibilities

• Define learning goals, research roadmap, and success metrics with the Head of Product.
• Plan and execute mixed-methods research (interviews, surveys, usability tests, diary/field/ethnographic studies).
• Analyze quantitative signals (funnels, cohorts, retention, NPS, Sean Ellis test, dashboards) and synthesize with qualitative insights into clear, actionable recommendations.
• Partner with engineering to instrument events, validate data quality, and ensure metrics reflect user behavior.
• Design and interpret experiments (A/B or quasi-experiments) to de-risk decisions.
• Build artifacts (personas, journey maps, JTBD, opportunity trees) and run workshops to align teams.
• Stand up light Research Ops: ethical consent, recruitment (incl. hard-to-reach users), incentives, and an insights repository.
• Champion safety, accessibility, and inclusion in methods and recommendations.
• Share findings with C-suite and cross-functional partners; influence roadmap priorities.
• Stay informed about industry trends, emerging technologies, and UX best practices.

Requirements

• 4+ years in UX Research, Product Analytics, or similar, with mixed-methods depth.
• Proficiency with modern UX research tools and methodologies.
• Strong empathy and ethical judgment.
• Skill at turning research + data into crisp, decision-ready insights.
• Excellent communication skills, with full professional proficiency in both written and verbal English.
• Experience working async/remote; self-directed and collaborative.
• Enthusiasm for learning and adapting to new technologies.
• Willingness to travel occasionally for field research; comfortable in low-connectivity settings.

Nice to Haves

• Startup experience; prior work in the Global South and/or with vulnerable communities.
• Additional languages (French, Spanish, Portuguese).
• Familiarity with Lightning, Fedimint, and freedom-tech ecosystems.
• Tooling: Figma, Notion, GitHub, Hotjar.

Benefits

• Salary: We offer a competitive salary package based on your skills, experience, and expertise in the field as well as stock options.
• Paid  vacation: We believe in a healthy work-life balance, so we offer our employees the flexibility to take as much vacation time as they need to recharge and come back refreshed.
• Travel: As a global company, we occasionally offer opportunities for travel to different parts of the world to attend conferences, events, and activities related to our industry. This is a chance to expand your knowledge and network with other professionals in the field.
• Training and Mentorship: At Fedi, we invest in your personal and professional growth. We offer financial resources for personal development and leadership training sessions to help you continuously improve and advance your career with us.
• Equipment: We also contribute with work-related expenses, ensuring that you have the tools you need to perform your job effectively.

Join Us

If you’re interested in helping to level up humanity, and have a proven track record of working as a UX researcher in a collaborative and professional environment, we want to hear from you. Please email your CV to ux@fedi.xyz. We look forward to receiving your CV for this exciting position.

Application note: Please include 2–3 case studies showing your end-to-end process (goal → method → findings → product impact). Links to dashboards, research artifacts, or experiment readouts welcome (redact as needed).

Company Overview

Fedi empowers communities everywhere so they can secure and use their money and data with Fedimint. We connect the most fundamental human technology — community — with freedom technologies, like bitcoin, to level up humanity. As a UX Researcher at Fedi, you’ll have the opportunity to be part of this exciting, life-changing journey and help us to empower communities around the world.